Return Policy:
30 Day Money Back Satisfaction Guarantee
At Jewels
Lovers.com.
you can order with every confidence that our Jewelry
designs will meet or beat your expectations and
every bit as beautiful as you imagine. However, we
understand that even the most carefully chosen
Jewelry isn't always received as one might have
hoped.
That's why all items except special orders from the
Jewels Lovers.com
carry our "Personal Touch" Satisfaction Guarantee.
If you are not happy with your purchase for any
reason at all, simply return it to us within 30 days
from the date the package was delivered and we will
either exchange your purchase, or provide you with a
refund minus shipping charges.
All *returned merchandise requires a Return
Authorization (RA) and must be returned in the original package
and in brand new condition with no signs of wear. To receive
your (RA), Please email our customer service department
at ra@jewelslovers.com or call us toll free 1-800-807-1792. All packages must be returned within
10 days from the date of authorization.
*returned merchandise without a RA# will be
subject to a %15 restocking fee.
Returns need to be carefully packed.
PLEASE NOTE: ALL RETURNS MUST BE SHIPPED IN A CRUSH PROOF BOX TO PREVENT DAMAGE. Jewels Lovers.com will
not accept any responsibility for returned items that are
either lost or stolen by Your shipping carrier.
So For your protection against loss during shipping, please make sure to insure your return package (with either the US Postal Service or UPS) for the full value of the product.
We prefer it to be shipped back in the same box we
shipped it to you and Securely sealed. Please include a copy of your original invoice along with a note explaining what you would like us to do (return, exchange or modify).
* No Refunds, Exchanges on Special Orders or for
the Shipping Charges.
What is considered a special order :
1. Any alterations to an item, example a different
Color, size, shape or colored stone, other than what's displayed on-line, is considered a special order.
2. Our bracelets are standard 7 inches in length. Bracelets ordered in a length shorter than 7 inches or longer than 7 inches are considered a special order.
Product
warranty
remains in effect on all special
orders
Privacy Statement:
At
Jewelslovers.com
we respect your concerns about privacy. The
following policies are intended to protect your
privacy and to ensure that your personal information is
handled in a safe and responsible manner.
The information you provide upon placing your
order
includes general facts necessary for us to complete
the order: your name, shipping and billing
addresses, email address, credit card number and
phone number. This information will at no time be
shared with a third party. Your
online account information is stored and maintained
in a secure location separate from this web site.
If you have agreed to receive email from
Jewelslovers.com
we will use this information to respond to your
submissions and provide you with information on
upcoming events or sale opportunities which might
interest you. To register to
Jewelslovers.com's
e'letter you need only
to complete this
form.
Security:
Protecting your information is a priority for
Jewelslovers.com. We use Secure Sockets Layer (SSL)
to encrypt your credit card number, name and address
so that only
Jewelslovers.com
is able to decode your
information. SSL is the industry standard method for
computers to communicate securely without risk of
data interception, manipulation or recipient
impersonation.
Jewelslovers.com
shopping cart is registered with
Thawte, the leading provider of digital
authentication services and products for electronic
commerce and other forms of secure communications.
With thawte, you may be assured that you have a
secure communication with
Jewelslovers.com
and not
another site.
Shipping:
In an effort to protect cardholders, all items must
be shipped to the cardholder's billing address. All
packages are shipped via UPS, USPS or FedEx.
Signatures are required for proof of delivery.
JewelsLovers.com
will not ship to P.O. Box
addresses.
Shipping Charges:
Use the delivery chart to calculate your shipping
cost for your order (when you check out we will
automatically calculate it and add it to your order
| Amount of your order |
Shipping Cost |
| Up to |
$50.00 |
$5.95 |
| $50.00 |
$75.00 |
$6.95 |
| $75.00 |
$100.00 |
$7.50* |
| $100.00 |
$150.00 |
$9.50* |
| $150.00 |
$200.00 |
$10.95* |
| $200.00 |
$300.00 |
$12.00* |
| $300.00 |
And above |
$14.00* |
|
*Shipping
chargers are only waived on orders not
on returns
|
Need it in a rush? You can choose from one of the following services.
Other Rates:
Priority Mail $10.00
(Plus shipping charges)
Overnight US Mail $15.00
(Plus shipping charges)
Overnight UPS $20.00
(Plus shipping charges)
Sales Tax:
Sales tax (7.25%) is charged only on orders shipped within the state of New York.
Availability of Merchandise:
All in stock orders not in need of servicing will be shipped the same day if ordered before 2:00PM (Eastern Standard Time). Items that need sizing or any other change may take a little longer. Some orders may ship more quickly, but each piece of jewelry is created by hand to your specifications after you place your order. Special orders may take extra 10 to 14 business days, plus shipping time. All orders will ship via Federal Express or UPS, USPS. With signatures required at time of delivery. Jewels Lovers.com will notify you via email of your shipping confirmation.
Payment Policies:
Since Special request jewelry is made to order, items must be paid in full prior to production. Your card will be charged at the time the order is placed. We accept Visa, MasterCard, and American Express. Shopping at Jewels Lovers.com with a credit card is safe. Our secure server encrypts your credit card information during transmission to protect your privacy.
International Orders:
Jewels Lovers.com
will only except international orders paid with
PayPal With A verified Address Please log on to
http://www.jewelslovers.com/links.html and Click
on the PayPal banner to open an Account.
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